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VOXI review 2018: great network and benefits, shame about the age limit

VOXI review header

VOXI's Endless social media data is a superb benefit. We investigate if VOXI have the coverage, 4G speeds and SIM only plan prices to match. SIM Sherpa is your trusty guide. Last updated: November 8th 2018.

Overall rating

VOXI Mobile

SIM Sherpa would rate VOXI as excellent, if it wasn't for the maximum age limit for joining them
 (2/5, better choices out there)

"Our rating is very harsh on VOXI because their Endless social media benefit is excellent, and their coverage and 4G speeds are good too. But it's all pointless if you're over the 29-year old age limit to join."

The guide below takes you through all the positives and negatives about Vodafone's new network designed for youth.

The 3 best bits

1) Endless social data
2) Quality coverage and speeds
3) Flexible, capped-cost deals

The 3 worst bits

1) The tedious age limit
2) No WiFi calling facility
3) No data rollover scheme

In our VOXI review

Overall rating

Our verdict

Overall rating

Network review

Network

4G, 3G and 2G coverage
Data speeds
Call quality
Tethering
WiFi calling
Free WiFi hotspots

Perks review

Benefits & features

Unlimited social media
Spending caps
Inclusive EU roaming
Customer reward schemes
Data rollover
Free subscriptions
Shared / family plans

Deal review

Deals & plans

Special offers
SIM only plans
Phone contracts
Pay As You Go
Mobile broadband

Customer service review

Customer service

Ofcom data

VOXI's network reviewed

Coverage: VOXI use Vodafone’s comprehensive network

VOXI 4G and 3G coverage map

VOXI have signal everywhere Vodafone do Check signal near you

at VOXI.co.uk
(opens in new window)

Unlike many of the other lower-cost providers that use other people’s networks, VOXI is owned directly by Vodafone themselves. In fact, it’s more of a sub-brand of Vodafone than a distinct provider.

What that means for VOXI customers is they get access to Vodafone’s comprehensive UK network, which brings 4G to 99% of the population, 3G to 99% and 2G (used for calls) to 99% too.

If you’ve been on Vodafone before, there’s no reason to expect differences in signal strength on VOXI.You’ll benefit from all Vodafone's investment in their network but likely on a better-priced plan.

Remember, those coverage stats are just for places people live. No network has universal reception everywhere you'll take your phone (like roads and rail) so be sure to check VOXI signal throroughly, everywhere you're likely to take yours.

Useful link: Check VOXI's signal near you on their 4G/3G/2G coverage map

Our rating:
★★★★☆ (excellent)

Rank:
Joint 2nd
(out of 4 places)

Not as good as:
EE
(and all providers that use them)

Similar to:
O2
(and all providers that use them)

4G speeds: VOXI’s hosts have improved their 4G speeds

VOXI's 4G speeds delivered by Vodafone
21 Mbps
(Vodafone 4G downloads)
4.5 Mbps
(Vodafone 3G downloads)

We've been really impressed with how VOXI's host, Vodafone, have charged on with improving their mobile network this year, especially as some people have given it a bad rap in the past.

They've stepped up the deployment of faster 4G+ technology in some of the country's big cities and it's having a positive effect on the overall typical speeds we'd expect with them, which is now around the 21 Mbps mark.

Of course, the actual speed you can expect on VOXI depends on your phone and the 4G masts' capacity in the places you'll use it. But those kind of speeds are totally fit for doing things like streaming HD videos.

Combine high levels of network competence with VOXI’s benefits of free social media data and decent plan prices, and we really rate VOXI as an appealing choice. Provided you're under the dreaded age limit of course.

Useful link: Read FAQs on VOXI's network in their help section

Our rating:
★★★★☆ (excellent)

Rank:
Joint 2nd

Not as good as:
EE
(and other providers that use them)

Better than:
O2
(and other providers that use them)

Call quality: there's no HD 4G calling on VOXI yet

VOXI mobile call quality

All plans include unlimited callsOrder a free SIM

at VOXI.co.uk
(opens in new window)

It might seem strange for us to be looking at call quality for VOXI, when they’re mainly geared towards data-based usage. But we still think it’s important how a provider performs for the most-basic functions too.

When it comes to how quickly calls connect and the audio quality of those calls, VOXI's parent network has good history, scoring well in tests that they've detailed in a PDF report on this page.

The key question is how this performance for calls translates to customers on VOXI rather than Vodafone directly. Most the network technology is exactly the same but there is a key difference between being on VOXI and Vodafone:

There's no 4G calling enabled on VOXI. 4G calling offers much clearer audio quality on calls than old-school GSM and 2G phone signal. So not having it on VOXI is worth knowing, if you're someone who needs ultra-reliable clear calls.

Useful link: VOXI's SIM only plans all have unlimited calls

Our rating:
★★★☆☆ (good)

Rank:
Mid table

Not as good as:
EE
(and other providers that use these)

Better than:
Three and O2
(and other providers that use these)

Tethering: VOXI let you use your data for personal hotspot

VOXI's tethering policy

You can use your phone as a hotspot on VOXIRead full T&Cs

Not every network lets you use your mobile phone to create a mini hotspot around you, which you can connect other devices to, like laptops and tablets (doing this is known as tethering).

VOXI do (read policy). And you can use anything up to the entire data allowance of your plan for it if you want. Some will use it, some won't. But it's good to know it's there when you need it.

An even better touch is that VOXI’s Endless social data and video and music streaming passes apply to the data used for tethering too, as long as you use their apps (not just on your web browser).

So if you connect a tablet or laptop to a personal hotspot on your phone that’s using the VOXI SIM, and you use one of the selected apps here on the tablet or laptop, VOXI won’t charge you for the data it uses.

Useful link: Read FAQs on tethering from VOXI's help section

Our rating:
★★★★★ (joint best choice)

Rank:
Joint 1st

Same as:
Most other networks

Better than:
iD Mobile

WiFi calling: Vodafone’s scheme doesn’t work on VOXI

Vodafone's WiFi calling scheme

WiFi calling: Vodafone have it, VOXI don'tSee Vodafone's scheme

at vodafone.co.uk
(opens in new window)

Even though Vodafone themselves have a WiFi Calling scheme that we rate as one of the best, it’s not a benefit you can look forward to on any of the VOXI SIM only plans.

WiFi calling can be a useful benefit if you know you’re regularly with your phone somewhere that VOXI’s signal doesn’t reach indoors. It lets your phone connect to WiFi instead to make/take calls in the normal way.

You’re not going to get that on VOXI but it’s worth saying that their Endless social data benefit stretches to a number of social media apps that include an audio calling function (but you'll need a mobile signal).

Yes, you’re not going to be reachable via your normal phone number when there’s WiFi but no mobile signal. But those apps still give you a way to make/take calls, without using up any of your monthly data or calls allowances.

Useful link: Our guide to the best WiFi calling networks

Our rating:
★☆☆☆☆ (poor)

Same as:
All others

WiFi hotspots: VOXI don’t give you any free hotspot access

Logos of free WiFi hotspot providers

Other providers offer inclusive WiFi hotspots

In each of our mobile network reviews we look at whether a provider gives you free access to a network of WiFi hotspots. This can be a handy benefit if you’re on a plan that doesn’t have much mobile data included.

Even though Vodafone have free WiFi on the Underground, it’s not a perk that’s been extended to VOXI customers. You do already get a lot of mobile data for a low price with VOXI so it might not be a huge concern.

Another thing to consider is that there's loads of free WiFi hotspots around nowadays anyway, which are dead easy to connect to. So having them provided by your mobile network is becoming less and less important.

If you are interested in free WiFi with your deal, we’d say the best mobile networks for free WiFi are BT Mobile, Virgin Mobile, O2 and Sky Mobile.

Useful link: VOXI's charges for extra data

Our rating:
★☆☆☆☆ (poor)

Same as:
All others

VOXI benefits

Free data schemes: Endless Social Data with VOXI plans

Unlimited data for social media

Unlimited data for using social media appsWhat Endless means...

at VOXI.co.uk
(opens in new window)

VOXI's main unique selling point since they launched is their Endless social media data. Though some providers have launched similar schemes, none is as comprehensive as VOXI's for social media:

On a regular mobile deal, when you use your phone for anything that uses the internet like social media apps, it will come out of your monthly allowance of data. VOXI have changed this:

When you use Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest, Viber or Facebook Messenger apps on VOXI, it won't come out of your data allowance. You've essentially got unlimited data for them.

We like that it even keeps working when you're roaming in the EU. And VOXI have also launched a range of passes for an extra fee that do the same job for music and/or video streaming (see details and costs here).

The only real condition is that you'll need to have some of your regular data left for Endless social data to work (there are long-winded net neutrality reasons for this).

Useful link: Read VOXI's explanation of Endless Social Data

Our rating:
★★★★☆ (excellent)

Rank:
Best for social media
(out of 14 providers)

Way better than:
All others

Spending caps: only spend extra if you choose to on VOXI

VOXI capped contracts

Paying upfront means no shock billsHow payment works

from VOXI's help section
(opens in new window)

VOXI are one of these networks that are almost technically pay as you go (don’t worry, you’re not going to have to start going down the corner shop with your top-card though).

It just means you pay up front each month for your plan, which gives you unlimited minutes and texts, and a set amount of data. You register a credit/debit card and it all happens automatically unless you say stop.

The benefit of this is that you know exactly what you’re going to spending each month. You can’t rack up unexpected bills for going over data allowances or calling abroad for example.

If you want to do anything that costs extra, you have to top up with credit yourself (and usage comes out of that at these rates). Or actively choose to buy an extras pass.

We suspect paying up front also means there are lower/no credit check requirements to be accepted for a deal too than regular pay monthly.

Useful link: How billing works on VOXI from their help guide

Our rating:
★★★☆☆ (good)

Rank:
N/A
(All networks must now offer spending caps)

Similar to:
Everyone else

Better than:
N/A

Roaming: VOXI’s EU roaming still includes Endless data

VOXI endless roaming banner

Roam at no extra cost in EU countriesSee all free countries

at VOXI.co.uk
(opens in new window)

Every mobile network now has to let you roam in the EU at the same cost as using your phone in the UK (read our roaming guide here), so VOXI's claim of free 'Endless' EU roaming is nothing interesting.

What is good is that VOXI extend their Endless social data benefit to when you’re roaming too, rather than leaving it restricted as a UK-only perk. That means unlimited social media when you’re on holiday (as long as you have regular data left).

If you’re going somewhere outside the EU countries listed here, VOXI operate quite an old-fashioned pay as you go system. You’ll need to top up with credit and your usage will be taken out of that at these rates.

There’s no extra inclusive roaming in non-EU countries like you get with Three’s Go Roam scheme. But overall we like that you can use anything up to your full data allowance whilst in Europe.

Useful link: All VOXI roaming costs

Our rating:
★★★☆☆ (good)

Similar to:
SMARTY, Tesco

Customer rewards: Amazon vouchers for recruiting friends

Amazon voucher on VOXI

Get a £10 Amazon voucher for every new recruitEarn Amazon vouchers

at VOXI.co.uk
(opens in new window)

One potentially very lucrative part of joining VOXI is that you can earn rewards for getting your friends or family to join the provider too.

At the moment, the reward comes in the form of a £10 voucher each to spend at Amazon.co.uk for every new customer you get to join VOXI. This is remarkably similar to giffgaff's payback scheme.

The scheme works by sending your friend a special tracked link via email or messaging service. When your friend orders via the link (and you both pay bills for two months), each of you will receive a £10 Amazon voucher as a reward.

This offer has been running since VOXI launched in autumn 2017, so should remain available to you if you do decide to join VOXI.

Our rating:
★★★☆☆ (good)

Rank:
N/A

Not as good as:
N/A

Better than:
N/A

Data rollover: VOXI lose out to their low-cost rivals

SMARTY's data discount

SMARTY give you a discount for unused dataHow discounts work

at SMARTY.co.uk
(opens in new window)

If you’ve not heard of it before, data rollover is when a network lets you keep mobile data that you’ve not used by the end of the month, to use in future months. Or even better, SMARTY give a cash discount off next month.

VOXI don’t offer it, which puts them behind their low-cost rivals iD Mobile (keep data for a month) and SMARTY. Read our full guide to data rollover schemes here for more information.

Data rollover is a decent benefit if you’re the type of person whose data usage changes month-to-month. It means you’re less likely to waste money if you’ve chosen a plan with a bit too much data (you have a second chance to use it).

But if you’re more confident about your usage, it’s unlikely to be a benefit you’ll miss. All VOXI’s SIM only plans are on short 30-day deals, so you’re free to move up and down to get the right deal anyway.

Useful link: Compare networks with data rollover plans in our guide

Our rating:
★☆☆☆☆ (poor)

Same as:
All others

Free entertainment subscriptions: none included with VOXI

VOXI streaming passes

Unlimited data for streaming selected appsSee full list of apps

at VOXI.co.uk
(opens in new window)

VOXI offer up two sets of passes that give you unlimited streaming on either video or music, when you're using any of the apps in their latest list here.

Any data you use for those won't be taken out of your ordinary data allowance (exactly like it works with social media), except you normally have to pay a monthly charge for the passes.

In each of our reviews, we look for networks that include the actual subscription to the entertainment service too (i.e. they pay the monthly cost of the app too, not just the data). VOXI aren't one of these.

The best examples are Vodafone's Red Entertainment bundles with a Spotify Premium, NOW TV Pass or Sky Sports Mobile TV subscription. EE also have a 6 months free Apple Music offer too.

Useful link: How VOXI's streaming passes work

Our rating:
★☆☆☆☆ (poor)

Rank:
Joint last

Not as good as:
Vodafone, EE, BT Mobile

Same as:
All others

Family plans / shared data: VOXI only offer individual deals

BT Mobile Family SIM promotional banner

Discounts for every extra SIM you addSee Family SIMs

at bt.com
(opens in new window)

If you're a parent getting a mobile deal for one of your kids, VOXI could actually make a good choice, because their plans stop them overspending, and come with free data for social media.

But unlike some other networks, you're not going to get a discount for taking out multiple deals (although you could benefit from VOXI's £10 Amazon voucher refer-a-friend scheme).

We've put together a whole guide about shared mobile plans for families. The best deals we found are BT Mobile’s Family SIMs which give you a larger discount for every SIM you add to a main deal.

We also like Tesco’s Family Perks, which give you rewards or money off for additional plans you add to your main account.

Useful link: Our guide to BT's Family SIMs

Our rating:
★☆☆☆☆ (poor)

Rank:
Joint last

Not as good as:
BT, Tesco, EE, Three

Similar to:
Most others

VOXI's deals and plans

What type of deal are you interested in?

Choose an option to skip to the right section:

Special offers running on VOXI

Here are the latest promotions on SIM only plans.

Bigger data allowances on VOXI's SIMs

VOXI's data promo

See the plans

at VOXI.co.uk
(opens in new window)

For a long time, VOXI had a triple data offer running that gave you 3x the usual data with each plan. Now they've made it permanent:

That means, you can now choose from:

6GB for £10 a month
15GB for £15 a month
45GB for £20 a month

These plans are set to last quite a while too. VOXI give their end date as being 31st March, so there's no big rush to claim them!

Useful link: See full details of offer here

SIM only plans from VOXI

Use our price comparison tool further below to find the right deal

Key facts on VOXI's SIM only plans

Number of plans available:
Price range: £ - £ a month
Contract lengths:
SIM card sizes: Standard, Micro, Nano

Minutes allowances:
Texts allowances:
Data allowances:
Data speed: 4G on all plans

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To order a free SIM you'll need to be 29 or under!

VOXI age limit

Read why

at VOXI.co.uk
(opens in new window)

We're pretty positive about most of what VOXI have to offer but we're really not enthusiastic about their age limit on joining them: you have to be 29 or under.

And before you wonder, yes it is something they verify, not when you order but when you come to register and set up your VOXI SIM card.

So why have Vodafone done this? We'd say it's because this age group are not their traditional customers, so they've launched VOXI as new product and brand to appeal to them.

Why not make it appealing to that age but still keep it open? That's probably to do with wanting to avoid people switching from choosing Vodafone to VOXI's cheaper (less-profitable) plans.

Whatever the reason, it's stopped us giving VOXI a better rating overall, because it's not open to everyone.

Useful link: VOXI's explanation of their age limit from their FAQs

Phone contracts: coming soon...but when?

Phone contracts from VOXI

We predicted flexible smartphone contracstRead our predictions

at simsherpa.com
(opens in new window)

At the moment, VOXI is strictly a SIM only network. But since Vodafone published this press release, it's now clear that VOXI are going to start offering phones too.

As we wrote as one of our predictions for what VOXI might offer in terms of smartphone deals, these will be flexible plans, based on 0% finance.

It's basically like taking out a loan to cover the cost of your phone, bringing the benefits of paying it off at a rate you're comfortable with, and/or upgrading early.

There's no fixed date for when VOXI's smartphone contracts go on sale yet. The banner on VOXI's website simply says "coming soon".

Useful link: Compare smartphone contracts

Pay As You Go: All VOXI's SIMs are paid for up front

You don't have to buy a monthly planOrder a free SIM card

at VOXI.co.uk
(opens in new window)

Really and truly, VOXI's SIM cards are meant for you to join on a monthly plan that gives you a block of mins, texts and data for a set price. But you do still pay for your plan up front like Pay As You Go.

If you really want, you can use your VOXI SIM card like a more-traditional PAYG deal where you top up with credit, and then the cost of any calls or texts are taken out of that. To use data, you still have to buy a pass.

But if you look at their per-minute and text charges here, you'll see VOXI are actually pretty expensive to use in this way. So probably aren't the best choice for this type of PAYG.

If you're after that sort of deal, it's worth looking at O2's Classic Pay As You Go SIM, iD Mobile's PAYG SIM and Three's 321 plan, because they offer market-leading rates of 3p per min, 2p per text and 1p per MB data.

Useful link: FAQs on how you pay for VOXI

Mobile broadband: you can use VOXI's SIMs in tablets

VOXI data-only SIM

Benefit from Endless social data stillRead more

at VOXI.co.uk
(opens in new window)

It's fair to say that VOXI has been set up to be mainly be used on phones: each plan contains unlimited calls and texts as standard. So we can't recommend them as a best choice for a data-only tablet SIM.

But if you really wanted to, VOXI do let you use their SIM card in a tablet or iPad (you'll need a 3G/4G enabled device though). Even if data-only SIM deals would almost always work out better value.

Even though you'd be paying for calls and texts you can't use on your device, you would still benefit from the unlimited social data on VOXI, and also their Endless video and music streaming passes on a tablet or iPad.

But even if you'll mostly use your SIM card in a phone, it's good to know you can pop it in your tablet too every now and then, with no restrictions.

Useful link: Compare VOXI SIMs with other networks

VOXI customer service

Customer service: there's no Ofcom data on VOXI yet

Ofcom complaints data table

No data for VOXI but Vodafone score poorlyRead Ofcom's report

For our customer service reviews, we look at how many complaints the government telecoms regulator Ofcom receives about each mobile provider.

The more complaints Ofcom receive, it shows a company is worse at dealing with inevitable problems customers with any provider will come across.

Unfortunately VOXI are still too small to appear in this data. As a guide though, Ofcom receive an above-average number of complaints about VOXI's parent Vodafone.

It's hard to say if this would translate to VOXI too, as they sell a much simpler product (just SIM cards), which could have fewer problems.

One thing we'd definitely point out though is VOXI don't have any call centres. If you want a problem sorting, you have to go through their online channels (see link below).

This could put some people off VOXI.

Useful link: How to contact VOXI

FAQs about how VOXI works

Do you actually have to be 29 or under to join VOXI?

Yes. When you go to order a free SIM card at VOXI.co.uk, it will ask you if you're aged between 16 and 29. If you say you're not, it will refuse to send you a free SIM card!

Even if you lie, there is a later age check when it comes to activating your SIM card from VOXI. If you're over 29, VOXI aren't going to be for you.

Why is VOXI not open to people over 29?

Get ready for a boring mobile industry insider explanation.

We suspect that Vodafone have probably traditionally had a hard time attracting younger people to join their network for a couple of reasons: 1) they're quite expensive, 2) other providers offer more interesting things, 3) Vodafone's brand has a reputation as a long-standing, reliable safe choice but not necessarily the freshest, hippest thing out there

So by launching VOXI, Vodafone have a clean break they can use to appeal to younger people with things like unlimited social media data and lower prices than the main Vodafone network. As well as accepting more people by not having such stringent credit checking requirements.

We suspect they've limited to this to young people to avoid older customers who are already on Vodafone moving to VOXI to get the cheap prices and extra benefits, which would reduce their overall profits.

There, we said it was boring. It'll be interesting to see how long the age restriction lasts though if VOXI meet Vodafone's sales expectations!

What happens once you turn 30?

Good question. There's nothing about that on the VOXI website. We can't imagine that you'd be actively kicked off the network but we suspect you might start to receive encouragement to join Vodafone directly on a Pay Monthly deal.

Is endless social media data actually unlimited or are there any restrictions?

If you take a dip into VOXI's fascinating terms and conditions, you'll notice a section that says:

"Excessive usage for unlimited data or calls. We reserve the right to suspend or throttle the service if we have reason to believe that the SIM card is being used for commercial purposes, fraudulently or is having an adverse impact / damaging our network in any way. The longest single call you can make is 23 hours and 59 minutes.".

So basically, even if you're using social media on their network extremely heavily for personal use, you're never likely to fall foul of this fair usage policy.

The only other restriction is you need to have at least some of your regular data allowance left for social media to be unlimited. This is to keep VOXI on the right side of net neutrality rules that say you can't make your internet service free of charge to access particular services only.

Can you join VOXI if you're already on Vodafone?

Yes you can. As long as your current deal is set to expire or you're on a pay as you go, you can join VOXI without even have to order a new SIM. Follow this link for instructions of what to do.

Can you keep your number when you move to VOXI?

Yes you can. You will need to follow the usual process of ordering your VOXI SIM with a new number, then calling your old provider to get a PAC code and then giving this to VOXI to arrange the transfer.

Can you get a contract phone on VOXI?

Not at the moment, VOXI only offer SIM only plans. But they do have plans to launch them imminently.

Which network does VOXI use?

VOXI uses the Vodafone network.

SIM Sherpa can help you find your next SIM only deal

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