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VOXI review 2018:
great network and benefits, shame about the age limit

VOXI's Endless social media data is a superb benefit. We investigate if VOXI have the coverage, 4G speeds and SIM only plan prices to match. SIM Sherpa is your trusty guide. Last updated: May 10th 2018.

Overall rating

VOXI Mobile

SIM Sherpa would rate VOXI as excellent, if it wasn't for the maximum age limit for joining them
 (2/5, better choices out there)

"Our rating is very harsh on VOXI because their Endless social media benefit is excellent, and their coverage and 4G speeds are good too. But it's all pointless if you're over the 29-year old age limit to join."

The guide below takes you through all the positives and negatives about Vodafone's new network designed for youth.

The 3 best bits

1) Endless social data
2) Quality coverage and speeds
3) Flexible, capped-cost deals

The 3 worst bits

1) The tedious age limit
2) No WiFi calling facility
3) No data rollover scheme

In our VOXI review

Overall rating

Our verdict

Overall rating

Network review

Network

4G, 3G and 2G coverage
Data speeds
Call quality
Tethering
WiFi calling
Free WiFi hotspots

Perks review

Benefits & features

Unlimited social media
Spending caps
Inclusive EU roaming
Customer reward schemes
Data rollover
Free subscriptions
Shared / family plans

Deal review

Deals & plans

Special offers
SIM only plans
Phone contracts
Pay As You Go
Mobile broadband

Customer service review

Customer service

Ofcom data

VOXI's network reviewed

Coverage: VOXI use Vodafone’s comprehensive network

VOXI 4G and 3G coverage map

Signal anywhere Vodafone have covered Check signal near you

at VOXI.co.uk
(opens in new window)

Unlike many of the other lower-cost providers that use other people’s networks, VOXI is owned directly by Vodafone themselves. In fact, it’s more of a sub-brand of Vodafone than a distinct provider.

What that means for VOXI customers is they get access to Vodafone’s comprehensive UK network, which brings 4G to 98% of the population, 3G to 99% and 2G (used for calls) to 99% too.

If you’ve been on Vodafone before, there’s no reason to expect differences in the signal strength between VOXI and Vodafone. And you’ll benefit from all Vodafone's investment in their network but likely on a better-priced plan.

Coverage is reason enough to join VOXI alone, before you consider their benefits. But we always warn against joining a provider without checking the strength of their signal in the places you’ll actually be using your phone.

Useful link: Check VOXI's signal near you on their 4G/3G/2G coverage map

Our rating:
★★★★☆ (excellent)

Rank:
Joint 2nd
(out of 4 places)

Not as good as:
EE
(and all providers that use them)

Similar to:
O2
(and all providers that use them)

4G speeds: VOXI’s hosts are making gains on competitors

Mobile network 4G speed tester logos
21.15 Mbps
(Vodafone's result)
20.07 Mbps
(Vodafone's result)

There’s no point in having all VOXI’s lovely benefits of free social media data if the network is slow when you come to use it. So we look at independent network testers to get a feel for the speeds you can expect.

The two leading companies that test speeds are OpenSignal and Speedtest, who use apps downloaded onto real people’s phones to measure how fast the 4G/3G on each network is on average across the country.

They don’t measure virtual operators like VOXI but they do test their parent Vodafone (so we look at their results). And it’s good news, as Vodafone’s results are improving steadily from where they’ve been in the past.

Their average 4G comes in at 18.94 Mbps - 21.15 Mbps, which puts them in second place (behind EE) with one tester, and third place (behind EE and Three) with another.

Either way, these are respectable speeds that’ll support fast browsing and streaming.

Useful link: Read FAQs on Voxi's network in their help section

Our rating:
★★★☆☆ (good)

Rank:
Presumed 3rd

Not as good as:
EE or Three
(and other providers that use them)

Better than:
O2
(and other providers that use them)

Call quality: positive results for VOXI’s parent network

VOXI mobile call quality

All plans include unlimited callsOrder a free SIM

at VOXI.co.uk
(opens in new window)

It might seem strange for us to be looking at call quality for VOXI, when they’re mainly geared towards data-based usage. But we still think it’s important how a provider performs for the most-basic functions too.

When it comes to how quickly calls connect and the audio quality of those calls, VOXI’s parent network Vodafone outperforms two other operators (O2 and Three) and comes narrowly second only to EE.

These are the conclusions of P3 Network Analytics, who we consider the authority on call quality testing. They do an extensive test of each mobile network around the country to see how they perform.

Yes they only actually test Vodafone but there’s nothing in the way VOXI are set up that make us believe you’ll get a different experience. Fast call setup times and good audio quality.

Useful link: VOXI's SIM only plans all have unlimited calls

Our rating:
★★★★☆ (excellent)

Rank:
Joint 2nd
(out of 4 positions)

Not as good as:
EE
(and other providers that use these)

Better than:
Three and O2
(and other providers that use these)

Tethering: VOXI let you use your data for personal hotspot

VOXI's tethering policy

You can use your phone as a hotspot on VOXIRead full T&Cs

Not every network lets you use your mobile phone to create a mini hotspot around you, which you can connect other devices to, like laptops and tablets. This is known as tethering.

VOXI do (read policy). And you can use anything up to the entire data allowance of your plan for it if you want.

Even better is that VOXI’s Endless social data and video and music streaming passes apply to the data used for tethering too.

So if you connect a tablet or laptop to a personal hotspot on your phone that’s using the VOXI SIM, and you use one of the selected apps here on the tablet or laptop, VOXI won’t charge you for the data it uses.

Useful link: Read FAQs on tethering from VOXI's help section

Our rating:
★★★★★ (joint best choice)

Rank:
Joint 1st

Same as:
Most other networks

Better than:
iD Mobile, Virgin Mobile

WiFi calling: Vodafone’s scheme doesn’t work on VOXI

Vodafone's WiFi calling scheme

WiFi calling: Vodafone have it, VOXI don'tSee Vodafone's scheme

at vodafone.co.uk
(opens in new window)

Even though Vodafone themselves have a WiFi Calling scheme that we rate as one of the best, it’s not a benefit you can look forward to on any of the VOXI SIM only plans.

WiFi calling can be a useful benefit if you know you’re regularly with your phone somewhere that VOXI’s signal doesn’t reach indoors. It lets your phone connect to WiFi instead to make/take calls in the normal way.

You’re not going to get that on VOXI but it’s worth saying that their Endless social data benefit stretches to a number of social media apps that include an audio calling function (but you'll need a mobile signal).

Yes, you’re not going to be reachable via your normal phone number when there’s WiFi but no mobile signal. But those apps still give you a way to make/take calls, without using up any of your monthly data or calls allowances.

Useful link: Our guide to the best WiFi calling networks

Our rating:
★☆☆☆☆ (poor)

Same as:
All others

WiFi hotspots: VOXI don’t give you any free access

Logos of free WiFi hotspot providers

Other providers offer inclusive WiFi hotspots

In each of our mobile network reviews we look at whether a provider gives you free access to a network of WiFi hotspots. This can be a handy benefit if you’re on a plan that doesn’t have much mobile data included.

Even though Vodafone have free WiFi on the Underground, it’s not a perk that’s been extended to VOXI customers. But at the same time, you can get a fair amount of data for a low price with VOXI so it might not be a huge concern.

There are also loads of free WiFi hotspots around nowadays anyway.

Currently, we’d say the best networks for free WiFi are BT Mobile, Virgin Mobile, O2 and Sky Mobile.

Useful link: VOXI's charges for extra data

Our rating:
★☆☆☆☆ (poor)

Same as:
All others

VOXI benefits

Endless social data: VOXI's main unique benefit

Unlimited data for social media

Unlimited data for using social media appsRead usage terms

at VOXI.co.uk
(opens in new window)

VOXI's headline benefit is their Endless social media data. This is relatively straightforward to understand.

On a regular mobile deal, when you use your phone for anything that uses the internet like social media apps, it will come out of your monthly allowance of data. VOXI are changing this:

When you use Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest, Viber or Facebook Messenger apps on VOXI, it won't come out of your data allowance.

You've essentially got unlimited data for these social media services. So you can use them as much as you like, without worrying about eating into your data. And it even keeps working when roaming in the EU.

The only real condition is that you'll need to have some of your regular data left for endless social data to work (there are boring net neutrality reasons for this). You'll also need to make sure you don't break VOXI's general acceptable use policy.

Useful link: Read VOXI's explanation of Endless Social Data

Our rating:
★★★★☆ (excellent)

Rank:
3rd place
(out of 14 providers)

Not as good as:
Three or EE

Spending caps: only spend extra if you choose to on VOXI

VOXI capped contracts

Paying upfront means no shock billsHow payment works

from VOXI's help section
(opens in new window)

VOXI are one of these networks that are almost technically pay as you go (don’t worry, you’re not going to have to start going down the corner shop with your top-card though).

It just means you pay up front each month for your plan, which gives you unlimited minutes and texts, and a set amount of data. You register a credit/debit card and it all happens automatically unless you say stop.

The benefit of this is that you know exactly what you’re going to spending each month. You can’t rack up unexpected bills for going over data allowances or calling abroad for example.

If you want to do anything that costs extra, you have to top up with credit yourself (and usage comes out of that at these rates). Or actively choose to buy an extras pass.

We suspect paying up front also means there are lower/no credit check requirements to be accepted for a deal too than regular pay monthly.

Useful link: How billing works on VOXI from their help guide

Our rating:
★★★☆☆ (good)

Rank:
TBC
(we're investigating)

Not as good as:
Tesco Mobile

Similar to:
Plusnet Mobile, SMARTY, giffgaff, TPO

Roaming: VOXI’s EU roaming still includes Endless data

VOXI endless roaming banner

Roam at no extra cost in EU countriesSee all free countries

at VOXI.co.uk
(opens in new window)

Every mobile network now has to let you roam in the EU at the same cost as using your phone in the UK (read our roaming guide here), so VOXI's free 'Endless' EU roaming is nothing interesting.

What is good is that VOXI extend their Endless social data benefit to when you’re roaming too, rather than leaving it restricted as a UK-only perk. That means unlimited social media when you’re on holiday (as long as you have regular data left).

If you’re going somewhere outside the EU countries listed here, VOXI operate quite an old-fashioned pay as you go system. You’ll need to top up with credit and your usage will be taken out of that at these rates.

There’s no extra inclusive roaming in non-EU countries like you get with Three’s superb Feel-At-Home Worldwide scheme.

Useful link: All VOXI roaming costs

Our rating:
★★★☆☆ (good)

Rank:
Joint 6th
(out of 14 providers)

Not as good as:
Three, EE, Vodafone, O2 & BT Mobile

Same as:
Most others

Customer rewards: Amazon vouchers for recruiting friends

O2 Priority rewards scheme banner

Get a £10 Amazon voucher for every new recruitHow it works

at VOXI.co.uk
(opens in new window)

One potentially very lucrative part of joining VOXI is that you can earn rewards for getting your friends or family to join the provider too.

At the moment, the reward comes in the form of a £10 voucher each to spend at Amazon.co.uk for every new customer you get to join VOXI. This is remarkably similar to giffgaff's payback scheme.

The scheme works by sending your friend a special tracked link via email or messaging service. When your friend orders via the link (and you both pay bills for two months), each of you will receive a £10 Amazon voucher as a reward.

We'll try to find out if this is a permanent part of VOXI's offer or whether it's just to help them grow more quickly after their initial launch.

Our rating:
★★★☆☆ (good)

Rank:
N/A

Not as good as:
N/A

Better than:
N/A

Data rollover: VOXI lose out to their low-cost rivals

SMARTY's data discount

SMARTY give you a discount for unused dataHow discounts work

at SMARTY.co.uk
(opens in new window)

If you’ve not heard of it before, data rollover is when a network lets you keep mobile data that you’ve not used by the end of the month, to use in future months. Or even better, SMARTY give a cash discount off next month.

VOXI don’t offer it, which puts them behind their low-cost rivals iD Mobile (keep data for a month) and SMARTY. Read our full guide to data rollover schemes here for more information.

Data rollover is a decent benefit if you’re the type of person whose data usage changes month-to-month. It means you’re less likely to waste money if you’ve chosen a plan with a bit too much data (you have a second chance to use it).

But if you’re more confident about your usage, it’s unlikely to be a benefit you’ll miss. All VOXI’s SIM only plans are on short 30-day deals, so you’re free to move up and down to get the right deal anyway.

Useful link: Compare networks with data rollover plans in our guide

Our rating:
★☆☆☆☆ (poor)

Same as:
All others

Free entertainment subscriptions: none included with VOXI

VOXI streaming passes

Unlimited data for streaming selected appsSee full list of apps

at VOXI.co.uk
(opens in new window)

VOXI offer up two sets of passes that give you unlimited streaming on either video or music, when you're using any of the apps in their latest list here.

Any data you use for those won't be taken out of your ordinary data allowance (exactly like it works with social media), except you normally have to pay a monthly charge for the passes.

In each of our reviews, we look for networks that include the actual subscription to the entertainment service too (i.e. they pay the monthly cost of the app too, not just the data). VOXI aren't one of these.

The best examples are Vodafone's Red Entertainment bundles with a Spotify Premium, NOW TV Pass or Sky Sports Mobile TV subscription. EE also have a 6 months free Apple Music offer too.

Useful link: How VOXI's streaming passes work

Our rating:
★☆☆☆☆ (poor)

Rank:
Joint last

Not as good as:
Vodafone, EE, BT Mobile

Same as:
All others

Family plans / shared data: VOXI only offer individual deals

BT Mobile Family SIM promotional banner

Discounts for every extra SIM you addSee Family SIMs

at bt.com
(opens in new window)

If you're a parent getting a mobile deal for one of your kids, VOXI could actually make a good choice, because their plans stop them overspending, and come with free data for social media.

But unlike some other networks, you're not going to get a discount for taking out multiple deals (although you could benefit from VOXI's £10 Amazon voucher refer-a-friend scheme).

We've put together a whole guide about shared mobile plans for families. The best deals we found are BT Mobile’s Family SIMs which give you a larger discount for every SIM you add to a main deal.

We also like Tesco’s Family Perks, which give you rewards or money off for additional plans you add to your main account.

Useful link: Our guide to BT's Family SIMs

Our rating:
★☆☆☆☆ (poor)

Rank:
Joint last

Not as good as:
BT, Tesco, EE, Three

Similar to:
Most others

VOXI's deals and plans

What type of deal are you interested in?

Choose an option to skip to the right section:

Special offers running on VOXI

Here are the latest promotions on SIM only plans.

Triple data on VOXI's SIMs

Triple data SIM only offers

See triple data offer

at VOXI.co.uk
(opens in new window)

VOXI are already set up to offer good value for money, in terms of the amount of minutes, texts and data you get in each of their deals.

But this autumn, they've added even more value by tripling the amount of data you get with each plan. That means:

2GB 6GB for £10 a month
5GB 15GB for £15 a month
15GB 45GB for £10 a month

You'll need to order by 17th November to benefit from the triple data deal. And it's worth noting that you'll receive triple data for 24 months and then it'll revert down again.

But remember, all VOXI's deals are 30-day plans, so you can leave whenever you like.

Useful link: See full details of offer here

SIM only plans from VOXI

Use our price comparison tool further below to find the right deal

Key facts on VOXI's SIM only plans

Number of plans available:
Price range: £ - £ a month
Contract lengths:
SIM card sizes: Standard, Micro, Nano

Minutes allowances:
Texts allowances:
Data allowances:
Data speed: 4G on all plans

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To order a free SIM you'll need to be 29 or under!

VOXI age limit

Read why

at VOXI.co.uk
(opens in new window)

We're pretty positive about most of what VOXI have to offer but we're really not enthusiastic about their age limit on joining them: you have to be 29 or under.

And before you wonder, yes it is something they verify, not when you order but when you come to register and set up your VOXI SIM card.

So why have Vodafone done this? We'd say it's because this age group are not their traditional customers, so they've launched VOXI as new product and brand to appeal to them.

Why not make it appealing to that age but still keep it open? That's probably to do with wanting to avoid people switching from choosing Vodafone to VOXI's cheaper (less-profitable) plans.

Whatever the reason, it's stopped us giving VOXI a better rating overall, because it's not open to everyone.

Useful link: VOXI's explanation of their age limit from their FAQs

Phone contracts: VOXI don't offer them

Phone contracts comparison screenshot

Our tool compares prices on practically every modelCompare phone contracts

at simsherpa.com
(opens in new window)

At the moment, VOXI is strictly a SIM only network. And realistically, we can't see that ever changing and them offering phone handsets in the future.

If you were particularly interested in VOXI because of their unlimited social media data, maybe look at Virgin Mobile who have something similar for messaging only but do have phone contracts.

Also worth a look are Three, whose Go Binge offers unlimited streaming on Netflix, Apple Music and more apps; a benefit you get with any of their pay monthly phones.

Otherwise, see our phone contracts comparison tool under the useful link below. We compare prices of practically ever handset model currently available.

Useful link: Compare smartphone contracts

Pay As You Go: All VOXI's SIMs are paid for up front

You don't have to buy a monthly planOrder a free SIM card

at VOXI.co.uk
(opens in new window)

Really and truly, VOXI's SIM cards are meant for you to join on a monthly plan that gives you a block of mins, texts and data for a set price. But you do still pay for your plan up front like Pay As You Go.

If you really want, you can use your VOXI SIM card like a more-traditional PAYG deal where you top up with credit, and then the cost of any calls or texts are taken out of that. To use data, you still have to buy a pass.

But if you look at their per-minute and text charges here, you'll see VOXI are actually pretty expensive to use in this way. So probably aren't the best choice for this type of PAYG.

If you're after that sort of deal, it's worth looking at O2's Classic Pay As You Go SIM, iD Mobile's PAYG SIM and Three's 321 plan, because they offer market-leading rates of 3p per min, 2p per text and 1p per MB data.

Useful link: FAQs on how you pay for VOXI

Mobile broadband: you can use VOXI's SIMs in tablets

VOXI data-only SIM

Benefit from Endless social data stillRead more

at VOXI.co.uk
(opens in new window)

It's fair to say that VOXI has been set up to be mainly be used on phones: each plan contains unlimited calls and texts as standard. So we can't recommend them as a best choice for a data-only tablet SIM.

But if you really wanted to, VOXI do let you use their SIM card in a tablet or iPad (you'll need a 3G/4G enabled device though). Even if data-only SIM deals would almost always work out better value.

Even though you'd be paying for calls and texts you can't use on your device, you would still benefit from the unlimited social data on VOXI, and also their Endless video and music streaming passes on a tablet or iPad.

But even if you'll mostly use your SIM card in a phone, it's good to know you can pop it in your tablet too every now and then, with no restrictions.

Useful link: Compare VOXI SIMs with other networks

VOXI customer service

Customer service: there's no Ofcom data on VOXI yet

Ofcom complaints data table

No data for VOXI but Vodafone score poorlyRead Ofcom's report

For our customer service reviews, we look at how many complaints the government telecoms regulator Ofcom receives about each mobile provider.

The more complaints Ofcom receive, it shows a company is worse at dealing with inevitable problems customers with any provider will come across.

Unfortunately VOXI are still too small to appear in this data. As a guide though, Ofcom receive an above-average number of complaints about VOXI's parent Vodafone.

It's hard to say if this would translate to VOXI too, as they sell a much simpler product (just SIM cards), which could have fewer problems.

One thing we'd definitely point out though is VOXI don't have any call centres. If you want a problem sorting, you have to go through their online channels (see link below).

This could put some people off VOXI.

Useful link: How to contact VOXI

FAQs about how VOXI works

Do you actually have to be 29 or under to join VOXI?

Officially yes. When you go to order a free SIM card at VOXI.co.uk, it will ask you if you're aged between 16 and 29. If you say you're not, it will refuse to send you a free SIM card!

So far, we're unaware if there is a later age check when it comes to activating your SIM card from VOXI. We'll let you know once ours arrives!

Why is VOXI not open to people over 29?

Get ready for a boring mobile industry insider explanation.

We suspect that Vodafone have probably traditionally had a hard time attracting younger people to join their network for a couple of reasons: 1) they're quite expensive, 2) other providers offer more interesting things, 3) Vodafone's brand has a reputation as a long-standing, reliable safe choice but not necessarily the freshest, hippest thing out there

So by launching VOXI, Vodafone have a clean break they can use to appeal to younger people with things like unlimited social media data and lower prices than the main Vodafone network. As well as accepting more people by not having such stringent credit checking requirements.

We suspect they've limited to this to young people to avoid older customers who are already on Vodafone moving to VOXI to get the cheap prices and extra benefits, which would reduce their overall profits.

There, we said it was boring. It'll be interesting to see how long the age restriction lasts though if VOXI meet Vodafone's sales expectations!

What happens once you turn 30?

Good question. There's nothing about that on the VOXI website. We can't imagine that you'd be actively kicked off the network but we suspect you might start to receive encouragement to join Vodafone directly on a Pay Monthly deal.

Is endless social media data actually unlimited or are there any restrictions?

If you take a dip into VOXI's fascinating terms and conditions, you'll notice a section that says:

"Excessive usage for unlimited data or calls. We reserve the right to suspend or throttle the service if we have reason to believe that the SIM card is being used for commercial purposes, fraudulently or is having an adverse impact / damaging our network in any way. The longest single call you can make is 23 hours and 59 minutes.".

So basically, even if you're using social media on their network extremely heavily for personal use, you're never likely to fall foul of this fair usage policy.

The only other restriction is you need to have at least some of your regular data allowance left for social media to be unlimited. This is to keep VOXI on the right side of net neutrality rules that say you can't make your internet service free of charge to access particular services only.

Can you join VOXI if you're already on Vodafone?

Yes you can. As long as your current deal is set to expire or you're on a pay as you go, you can join VOXI without even have to order a new SIM. Follow this link for instructions of what to do.

Can you keep your number when you move to VOXI?

Yes you can. You will need to follow the usual process of ordering your VOXI SIM with a new number, then calling your old provider to get a PAC code and then giving this to VOXI to arrange the transfer.

Can you get a contract phone on VOXI?

No. At the moment, VOXI only offer SIM only plans.

Which network does VOXI use?

VOXI uses the Vodafone network.

SIM Sherpa can help you find your next SIM only deal

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